Refund Policy

Returning Your Parcel
In circumstances where you decline our offer, we will return your parcel free of charge. We will also return your parcel within 2-5 business days, where we determine that there are significant discrepancies between the description of items in the customer form and the items we actually receive. We use Australia Post Registered service for returned items. Items will be returned to the address provided on your ‘customer details form’. The delivery will require a signature upon receipt. Once the items have left our premises, we are no longer responsible for your parcel.

Cooling Off Period
After purchasing your items from you, we hold the items for a cooling off period of 7 days as required by Section 44 of the Act.

Things you must do after sending your parcel
You must: contact us in relation to all deliveries; seek our prior written consent before any publication of information about us; and in the case of a dispute keep all communications confidential.