FAQs

Selling your gold online with Gold Buyers Online is safe, simple, and fast. Start by requesting a free, insured Gold Mail-In Pack directly from our website. Once it arrives, place your old, broken, or unwanted gold items inside and return it using the prepaid tracked satchel. We’ll professionally assess your items and process your payment, usually within 24 hours of acceptance. Our process is fully trackable through your personal Gold Selling Dashboard.

We accept a wide range of gold items including broken jewellery, gold rings, earrings, chains, gold coins, and scrap gold. Whether it’s 9ct or 24ct, tangled or tarnished, we’ll test and value it. We do not currently accept gold bars, bullion, or international gold certificates.

At Gold Buyers Online, we use a precise, multi-step appraisal process to ensure you receive the most accurate and fair payout for your gold. Here’s how we determine value:

1. Craftsmanship & Hallmarks

Using a 30x jeweller’s loupe, our team carefully inspects each item for hallmarks, stamps, and design craftsmanship. This helps us identify karat markings and assess whether your piece holds additional value beyond its gold weight.

2. Purity Testing – XRF Technology

We use a Nitron XRF (X-ray fluorescence) machine to accurately test the purity and elemental composition of your gold. This advanced, non-destructive technology ensures precise karat classification, essential for fair market pricing.

(e.g., 9ct, 14ct, 18ct, 22ct, 24ct)

3. Gold Weight – Troy Ounces

Gold is weighed using the troy ounce system, the universal standard in precious metal trading. This ensures your payout is calculated correctly for international pricing benchmarks.

4. Live Market Gold Price

We calculate your payment based on the live Australian gold price per gram at the time your items are assessed. You can track gold price movements on our website or through your Gold Selling Dashboard.

This entire process is recorded securely inside your account, and we notify you at every step of the way via email.

While we don’t purchase diamonds, sapphires, or other precious gemstones, we’re happy to remove them from your gold jewellery at no extra cost. Our experienced team carefully extracts stones during the assessment process so you can keep them or repurpose them into a new piece.

Your gold is then tested and valued separately using our standard XRF testing and weighing methods.

Yes, we also accept silver and platinum jewellery and scrap. These items are appraised separately based on current market rates.

Our speciality is jewellery, however if you visit us in store we can buy gold bullion (not silver or other precious metals). We don't buy gold bullion through the online mail in process. 

We pay based on the gold purity (karat), weight in grams, and the live market gold price at the time we receive your items. We are transparent about pricing and always offer competitive rates based on the Australian gold price.

Once we receive and assess your gold, payment is usually made within 24 hours via PayID or direct bank transfer. You’ll be notified via email as soon as funds are sent.

The full process is designed to be fast and hassle-free. Here’s what you can expect:

Delivered to your door within 2-5 business days, depending on your location in Australia.

Use the prepaid, tracked, and insured satchel to return your items. Australia Post usually delivers to us within 1–5 business days.

Once your parcel arrives, we’ll appraise your gold using XRF technology and send you a quote within 24 hours.

If you accept the offer, payment is made instantly via PayID or bank transfer.

In total, most customers complete the full process within 3 to 7 business days from start to finish.

Yes. Our Gold Mail-In Pack includes prepaid tracked postage and insurance. Each item is logged and weighed upon arrival. We also notify you every step of the way via email and your gold selling dashboard for complete peace of mind.

We are a national online gold buyer servicing all of Australia including Brisbane, Melbourne, Perth, Adelaide, Gold Coast, Hobart and all rural towns. Our mail-in system allows you to sell gold securely from the comfort of home no store visits necessary.

If you wish to visit us in person you can visit one of our Queensland stores here >

Yes. Once logged into your account, your Gold Selling Dashboard lets you track your mail-in pack, return parcel, valuation progress, and payment status, all in one place. Additionally you receive notifications emails throughout the process.

Yes, creating a customer account allows you to manage the entire process securely. You can request your free Gold Mail-In Pack, track shipments, view past sales, and update payment details right from your dashboard.

Alternatively, we have a paper method if you wish to not utilise your Gold Selling Dashboard.

Your Gold Selling Dashboard is a secure customer account area where you can:

- Track your mail-in pack and return parcel
- Monitor the valuation process
- View past payouts and gold selling history
- Update your PayID or bank details
- Access support